Returns Policy

Watchhawk Returns Policy

At Watchhawk, we take pride in providing you with exquisite luxury watches and an unparalleled shopping experience. We understand that there may be occasions when you need to return or exchange a product. Our Returns Policy outlines the procedures and guidelines for returning or exchanging items purchased from our online store.

1. Eligibility for Returns and Exchanges:

  • You may return or exchange an item within 30 days of the purchase date.
  • The item must be in its original condition, including all original packaging, tags, and accessories.
  • The product must not have been worn, altered, or damaged in any way.
  • Returns and exchanges are only applicable to items purchased directly from Watchhawk's online store. Items purchased from authorized retailers must be returned to the respective retailer according to their return policy.

2. How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

a. Contact Our Customer Support:

  • Send an email to us to request a Return Authorization (RA) number.
  • Provide your order number, contact information, and a brief description of the reason for the return or exchange.

b. Receive Your RA Number:

  • Once your request is approved, you will receive an RA number and detailed instructions on how to return your item.

c. Package Your Item:

  • Carefully package the item in its original box or packaging, ensuring that it is well-protected during transit.
  • Include a copy of the packing slip or invoice along with the RA number.

d. Ship Your Return:

  • Ship the package to the address provided in the return instructions. Please use a trackable and insured shipping method.
  • Shipping costs for returns or exchanges are the responsibility of the customer, except in cases of product defects or errors made by Watchhawk.

3. Inspection and Processing:

  • Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria.
  • Returns that do not meet the eligibility criteria will not be accepted, and the item will be sent back to you.
  • Approved returns will be processed within [X] business days of receipt.
  • Exchanges will be processed after the returned item is received and inspected.

4. Refunds and Exchanges:

  • Refunds will be issued to the original payment method used for the purchase.
  • Exchanges will be processed according to product availability. If the requested item is not available, we will issue a refund.
  • Please note that it may take a few business days for the refund to reflect in your account.

5. Warranty and Repairs:

  • Luxury watches purchased from Watchhawk are covered by a 2-year warranty. Please refer to our Warranty Policy for more details.
  • If your watch requires repair or servicing, please contact our Customer Support team for assistance.

6. Contact Information:

If you have any questions or need further assistance, please reach out to our Customer Support team:

Email: info@watchhawkci.com Phone: 07797752060 WhatsApp: 07541231952

Watchhawk reserves the right to update or modify this Returns Policy at any time without prior notice. Please review our policy periodically for any changes. This policy was last updated on 11/09/2023.